FAQ’S
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Frequently Asked Questions about Chef On Tour
What is Chef On Tour?
Chef On Tour is a platform that connects customers with professional chefs for private dining experiences. You can book a chef for any occasion, at any location, and enjoy a customized menu.
How does the booking process work?
Simply enter your event details, receive chef proposals, choose the one you prefer, and confirm your booking. The chef will arrive with all the necessary ingredients and prepare an exceptional meal.
Can I choose the menu for my event?
Yes! After booking, chefs will send you personalized menu proposals. You can review them, discuss preferences, and select the menu that suits your needs.
How do I communicate with the chef?
Once you receive chef proposals, you can chat with them directly on our platform. This allows you to discuss menu details, dietary restrictions, and any special requests.
What happens after I confirm my booking?
After confirmation, your chef will handle all the preparations. On the event day, the chef will arrive at your location, cook the meal, serve it, and clean up afterward.
Can I book a chef for a private or corporate event?
Absolutely! Whether it’s a romantic dinner, birthday party, corporate event, or any other special occasion, our chefs can create a memorable dining experience for you.
How do I register as a chef?
To join as a chef, sign up on our platform, complete your profile, and submit it for approval. Once approved, you can start receiving booking requests and send proposals to customers.
How do chefs manage their bookings?
Chefs have access to a personal dashboard where they can manage bookings, send menu proposals, chat with customers, confirm bookings, and update their profile and menu.
Is payment secure on Chef On Tour?
Yes, all transactions are securely processed through our platform. Payments are held until the service is successfully completed, ensuring safety for both customers and chefs.
What if I need to cancel my booking?
If you need to cancel, please check our cancellation policy. Some bookings may be refundable if canceled within a certain timeframe.
How can I contact Chef On Tour?
You can reach us via email at info@chef-on-tour.nl or call our support numbers for assistance.
What are the support contact numbers?
You can contact our main support at +393297626607 or our French support at +33751520121.
What are the support hours?
Our support team is available 24/7 to assist you with your bookings and inquiries.
Can I contact the chef directly?
Yes, after receiving proposals, you can chat with your selected chef directly through our platform.
How long does it take to get a response from support?
Our team typically responds within a few hours. For urgent issues, please call our support numbers.